Essential skills: It is critical that the candidate demonstrate the ability to: Provide work-based and structured debriefing support to workers in the community services industry Guide workers through organisation policy and procedure Demonstrate a high level of professional ability and display a calm attitude in emergency situations Demonstrate competency in applying supervision models and practices, and well developed communication skills Consistently apply relevant technical knowledge to the supervision situation, including: identify core skills required for service delivery in the sector model these skills for the worker Identify concerns related to work practice and skills that may need to be assessed by staff during follow up supervision Facilitate emergency interventions, including: conduct risk assessments decisively evaluate situations minimise risk act appropriately Identify basic indicators that signify mental health or child abuse concerns Identify workers' support needs on-the-job or after an incident, including assessing when a worker may require further debriefing or supervision Assist worker with the referral needs of clients Deliver constructive feedback to workers In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to: Use relevant workplace technology safely and effectively in line with occupational health and safety (OHS) guidelines Maintain documentation as required, including effective use of relevant information technology in line with OHS guidelines |